IZ
Ignes Z
1 reviews | Active since Dec 2019
13 Dec 2019, 09:50
Poor online shopping experience
Purchased a product online , chose locker delivery - when i track my order it states that my order has reached the collection point however to the courier company didn't receive the product from Makro. I have phoned them and the store was supposed to phone me back. Till date no response from Makro. I purchased this on black Friday , its now the 13th of December , Can i please have some valuable assistant from Makro , or better my product delivered?
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Replies (1)
Makro's replyOfficial
15 Dec 2019, 11:43Good day Ignes,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply15 Dec 2019, 11:43
Official
Good day Ignes,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team