Hellopeter
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1 reviews | Active since May 2016

06 Nov 2017, 14:46

Poor online shopping experience

Online shopping should be a breeze. Find your item, click order, pay and then have it delivered. If an item is defective there should be an ONLINE return process, not a call in 7 times to resolve something process. One item delivered damaged, one item delivered without a remote. The Rocka Tower sounds terrible. So far today 7 calls plus one to actuall selling shop, no return calls....... Great service from Makro online, keep it up I am sure more clients will stop using the online buying from you.

0
Replies (2)
Makro
Makro's reply13 Nov 2017, 07:39
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

's update16 Nov 2017, 19:19
Reviewer Update
Hello Mbali, well I guess no call would show the interest Makro takes in its online business. After emails it was stated the delivery cost would be refunded. This was because a second unit was purchased to replace the other one, thereby incurring a second delivery cost. Thank you the cost of the unit was refunded but not the whole amount of invoice. So I tell you what..... After weeks of back and forth wasting my time and calls lets enlighten the public. (Oh keep the 55 rand as I am sure this will cost you allot more). Game and Makro supply allot of imported products at a premium. Sure its quickest to order through Makro online but Amazon offers the same variety and often the import duty and delivery, together with unit cost, works out cheaper. If one is willing to wait the 60 to 90 days then Aliexpress is a fantastic service. I see allot of products are similar to what massmart offers. Suppliers to Aliexpress also supply via Wish. So maybe Makro online should review their process and customer service. Please don't respond, I have had my say thanks to Hellopeter. In any event nothing comes of the responses you guys post on here.