poor online shopping experience

<p>I placed an order for a Nextbook tablet on 28 Nov 2016 and was very delighted at the swift service when i received a delivery the very next day, only to find that i received the incorrect product (a fitbit). I immediately called Makro online support, they apologised and said they would collect the incorrect product and get back to me that same day regarding my order. No one called back, but 2 days later the courier company, Dawnwing, collected the incorrect product and knew nothing of where my order was. I called Makro online support again and was informed that they would follow up and call me back that same day. Again no one called back and i had to call online support again the next day. I was given the same response and again no one called back. I then called a 4th time on 06 Dec and was informed that the store (Polokwane) is awaiting the arrival of the incorrect product before they despatch my order. I then called today (a week later) and was informed that the product was collected on 09 Dec by Dawnwing and they would get Dawnwing to call me. Dawnwing then calls me and says that they do not have the order, Makro still needs to give it to them. So after numerous calls, promises of call backs and 2 weeks later, i still do not have my order. Absolutely pathetic service!! Definitely expected more from a company i've been a loyal customer of for years.</p>