Poor online shopping and order experience

I have ordered a Disney princess toddler doll online. I have been to all stores close by to see if they had the Rapunzel doll in stock and could not find it. There are 11 different princess dolls. I phoned the Makro online helpline and said that there is no option online to chose the princess doll I want. I was assured that I will get what is displayed in the picture on the online website. On the online Website the Rapunzel princess doll is displayed. After waiting a week, I tracked my parcel online and saw that the item was at DSV couriers on the 2 nd of March. On the 6th of March it was still not delivered. Satureday 7th of March the wrong Belle princess doll was delivered. Monday 9th March reported that the wrong item was delivered. Makro can still not tell me if they have the Rapunzel doll in stock to deliver. Apparently all dolls have the same code. I'm still waiting to see how this will be delivered. I am very unhappy with this service and paid for delivery. They want me to travel to the store to exchange. I cannot because they do not have stck. Why must I do the travelling and follow ups for Mackro's mistake.