POOR ONLINE SERVICE FROM MAKRO

I ORDERED A WASHING MACHINE ONLINE ON 2019/02/12, ESTIMATED DELIVERY DATE TODAY 2019/02/19 (2 TO 5 WORKING DAY PERIOD). THE NEAREST MAKRO STORE WITH STOCK IS NELSPRUIT MAKRO WHICH IS 50KM AWAY FROM ME.

SINCE YESTERDAY I WAS PHONING THE ONLINE CENTRE FOR FEEDBACK ON WHAT TIME THE ITEM WILL BE DELIVERED TODAY 2019/02/19. AFTER 4 CALLS TO MAKRO ONLINE CENTRE WHERE NOBODY RETURNED MY CALLS AS PROMISSED I WAS TOLD THAT THE ITEM WILL NOW BE DELIVERED PROBALY ON THURSDAY OR LATEST FRIDAY 2019/02/22.

OH....AND ALL SUPERVISORS AND MANAGERS ARE CURRENTLY IN A MEETING WHEN ASKED TO SPEAK TO SOMEONE HIGHER UP TO ESCALATE MY COMPLANT???

IF I KNEW BEFOREHAND THAT THIS WILL BE THE QUALITY OF SERVICE DELIVERY I WOULD GET, I WOULD HAVE DRIVEN TO NELSPRUIT AND BOUGHT THE WASHING MACHINE IN-STORE AND BE BACK AT HOME WITHIN 2HOURS. ONLINE ORDERING FROM MAKRO IS NOT GOING TO HAPPEN AGAIN.

WAITING NOW FOR 2019/02/22 TO SEE IF THE ITEM IS DELIVERED OR NOT!!