JK
John K
1 reviews | Active since Feb 2010
17 Jun 2020, 11:02
Poor online service from Makro.
The Makro on line service is poor to say the least. I placed an order on 1st June which has not been received. The Macro Whatsapp advises the order as delivered but in checking with the courier they have not even received the goods. The online customer email service does not even respond. If this reflects their usual online service I would advise customers to think twice before using this service.
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Replies (2)0
Replies (2)
Makro's replyOfficial
03 Jul 2020, 11:31Good day John,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jul 2020, 11:31
Official
Good day John,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JK
John K's updateReviewer Update
03 Jul 2020, 13:52This matter has been resolved but not due to service from Makro. After many phone calls, whatsapp messages, emails and even messages on the Makro Facebook, I had no joy. It took 3 personal visits to the Centurion Branch, during
which I was given wrong information in two instances, and a final wait in the store for more than 3 hours, before they admitted that the order was not delivered and passed a credit. I do expect Makro to do a lot better. Hopefully my experience was an exception but I must criticize the way in which Makro handles there customer service once a problem arises.
which I was given wrong information in two instances, and a final wait in the store for more than 3 hours, before they admitted that the order was not delivered and passed a credit. I do expect Makro to do a lot better. Hopefully my experience was an exception but I must criticize the way in which Makro handles there customer service once a problem arises.
JK
John K's update03 Jul 2020, 13:52
Reviewer Update
This matter has been resolved but not due to service from Makro. After many phone calls, whatsapp messages, emails and even messages on the Makro Facebook, I had no joy. It took 3 personal visits to the Centurion Branch, during
which I was given wrong information in two instances, and a final wait in the store for more than 3 hours, before they admitted that the order was not delivered and passed a credit. I do expect Makro to do a lot better. Hopefully my experience was an exception but I must criticize the way in which Makro handles there customer service once a problem arises.
which I was given wrong information in two instances, and a final wait in the store for more than 3 hours, before they admitted that the order was not delivered and passed a credit. I do expect Makro to do a lot better. Hopefully my experience was an exception but I must criticize the way in which Makro handles there customer service once a problem arises.