1 reviews | Active since May 2013
Poor online service
The message below was send to Makro on Friday the 5th of May 2022 via e-mail to *** and I'm still waiting for a reply. On checking on the track your order it still shows that my order was packed on the 3rd of May 2022.
Please explain to me the following situation: On Tuesday, 03 May 2022 @ 12:49PM I received the e-mail below to inform me that my order I have placed on the 26 April 2022 is out of stock. On the same day 03 May 2022 @ 3:38PM (3 hours later) I received an e-mail notifying me that my order is in progress. (see attached e-mail) On the very same day 03 May 2022 @ 4:47PM (1 hour later) I received an e-mail to notify me that you have finished packing my order and I will receive further communication when my order will be on its way. (see attached e-mail)
Your response and explanation will greatly be appreciated.
They still can't answer my questions:
1. how can they have an item for online ordering if the item is out of stock?
2. how can they except my order and payment if there's no stock?
3. received an e-mail on 26 April 2022 "Great news! Your online order has been confirmed."
4. 8 days later receive an e-mail "No Stock"
5. 3 hours later on the same day received an e-mail "Your order MAK*** is being packed "
6. 1 hour later on the same day received an e-mail "We have finished packing your order MAK***"
7. order can't be progressed not before payment is instantly cleared and in their bank, but when they cancel an order because of their incompetence I have to wait 3 to 7 days for a refund?
It would be appreciated with someone in authority can answer all my concerns, and not just a clerk who is there to earn a salary and does not take the company's interest to heart. An apologies for the inconvenience is not good enough for me and very bad customer care service.
They still can't answer my questions:
1. how can they have an item for online ordering if the item is out of stock?
2. how can they except my order and payment if there's no stock?
3. received an e-mail on 26 April 2022 "Great news! Your online order has been confirmed."
4. 8 days later receive an e-mail "No Stock"
5. 3 hours later on the same day received an e-mail "Your order MAK*** is being packed "
6. 1 hour later on the same day received an e-mail "We have finished packing your order MAK***"
7. order can't be progressed not before payment is instantly cleared and in their bank, but when they cancel an order because of their incompetence I have to wait 3 to 7 days for a refund?
It would be appreciated with someone in authority can answer all my concerns, and not just a clerk who is there to earn a salary and does not take the company's interest to heart. An apologies for the inconvenience is not good enough for me and very bad customer care service.