POOR ONLINE SERVICE AND CUSTOMER SERVICE

I am shocked by the customer service and experience I have received from Makro. I have received an email informing me that my online order has been delivered to me. I received no call, no text nor did I receive any order.

I contacted customer care and had to hold for over 54 minutes to speak to one of your (unfriendly) agents, only to be told that your system is offline and they are unable to track my order nor assist me.

Furthermore, your WhatsApp automated chat is also confirming the delivery of my order which I did not receive.

I am shocked at how your online orders are conducted and moreover at how near impossible it is to get assistance from anyone from your team once our money has been debited off of our accounts.

Highly disappointed customer...