POOR ONLINE SERVICE

I bought items online for my business, they failed to inform me about the delays, the call center people are not helpful, I eventually canceled the order which i waited for more than 2 weeks, now i am told to wait for 14 days for my refunds which is affecting my business. I am having a compliance review this coming week, i don’t have safe boxes for my compliance interview, so basically its all Makro on-line fault