Poor Online Service

I Order an gift for my Son on 01 January 2025. The Delivery date confirmed was 06 January 2025 on 09 January 2025 I received an email indicating a new delivery date of 13 January 2024. A delivery was made on 14 January 2025. The delivery was for the incorrect items. I logged a return request on 14 January 2025. I received and email from Karabo Motsubele "Marketplace Operations Support Team" indicating that the return collection will take place within 7 days of logging the return. I followed up on 07 January 2025 I was informed that Makro Customer service will come back to me. I followed up on 14 January 2025 I was informed that Makro Customer service will come back to me, I followed up on 21 January 2025 I was informed that Makro Customer service will come back to me. I send an email on 22 January 2025 to the Marketplace Operations Support Team with no response. I called Makro Customer Service today 27 January 2025 and I was informed by the consultant that they are as stuck as I am with this return as they are not getting feedback from the Marketplace Operations Support Team. The Consultant did say that she will escalated this again and give me feedback.

I am very disappointed in Makro not only could I not give my Son his gift on time or at all but no one seems to worry about sorting out this matter.