Poor online service

Very much disappointed with makro online. Would not advise anyone to buy from makro online. My first purchase with makro online. I bought groceries and on the application it said 2 days. I work during the week and i placed the order on a thursday morning with hope that they would be delivered over the weekend to which they delivered midweek of the following week. When i called i was told they take 5 working days which is completely different from the 2 days on that site that did not indicate if the days where working days or any day of the week.

I decided it was my fault. And placed another order for a headboard on a friday, it said about 7 days to deliver and i was patiently waiting. The following monday around 4pm I receive a message that the order had been dispatched with a contact for a courier company. I spoke to the courier company and they indicated they did not collect the parcel at all. However, on my profile it wrote failed attempted delivery. I spent the next 4 days calling makro they insisted they didnt have the headboard, the delivery company didnt also have the headboard. Then i ended up having to call the. Supplier who also insisted they didnt have the headboard. These calls happened from Monday evening all the way to Friday, sometimes id call makro 2 times. Because they would say everyday that it will be delivered. And again nobody knows where it is and there is an exception made. But how do you record something to be dispatched in your system when it has not been dispatched, how do you record a failed attempt when no attempt was ever made. By the time we do a 3 way call with the supplier and the courier company and find the headboard by the supplier, i am already exhausted and have requested for a cancellation. I receive the email that it has been approved and the money will come back in the next 2-5 working days. This is the 13th of september 2024. I wait. No money reflects. Then on the 24th i receive an email confirming the cancelation, i assume it was a delayed email. Because surely they said they had initiated the cancellation on the 13th. They can not only start processing the cancellation on the 24th. On the 26th I call, because i dont understand why i have not received the money. The assistant indicates the cancelation was only done on the 24th not on the 13th that i received the email indicating the approved my cancellation and id receive money in 2-5 days. She then says it takes 2-14 days for the money to be returned. So i have wasted almost a month on a purchase that was meant to be convenient. Why does makro have different days for processes from what they advertise? How is it fair that i now have to wait for more than 2 weeks to receive my money back for a mistake that was on their end as it shows that the miscommunication was between makro the supplier and the freight company? The delay in canceling my order. Why is the process so long almost like you are punishing me that your service was bad and i shouldnt withdraw my funds from you. There is zero straightforwardness when purchasing online with makro. It is the worst. I saw people complaining on tik tok and i thought maybe they were unfortunate. But i would never purchase from makro again. Always a headache and always unhelpful.