Poor online service

I ordered 2 ceiling fans on the 2 December and was told it would take 7-10 days delivery, but would be notified via SMS when they would come. A week later an arbitrary box arrived with 2 LED globes, no paperwor**** On 13 December I enquired from the Support Centre when my fans would arrive to be told I had received them. I realised the globes were then from Makro. I sent a photo of the globes and asked for the fans to be delivered. No further response. On the 17 December I mailed the Care centre with my complaint, again forwarded all mails and photos. Nothing happened. I again phoned the care centre on the 20 December and was told this has been escalated and I would be notified. I am still waiting! VERY frustrated! These were meant to be Christmas gifts. I place and paid for my order timeously. Poor service, poor follow up. I will never use the Online Service again! Will I ever receive the correct order?