Poor Online Service

My mother ordered a vacuum cleaner online, with the promise of delivery within 2-5 working days. There was no delivery of the purchased item, after this time period had lapsed, so we called Makro and were informed that there was a mixup in the order (on their part) and that delivery would occur in 2 days. After three days the item had still not been delivered, we called again and asked for a refund of delivery fee and stated that we would fetch the item from the Springfield branch. The operator stated that this plan would be fine and that the delivery fee would be refunded. However upon arrival at the store to fetch the item my mother was informed that the courier company had fetched the item the day before and were scheduled to deliver on the following Monday. This was never communicated and came at great inconvenience as it is a month end Saturday and it took us over half an hour to get into the parking lot of the store. This service is highly reprehensible and something needs to be done to ensure that this is not repeated and that customers are not inconvenienced. At the very least customers should be informed of delays.