MM
Maria M
1 reviews | Active since Apr 2021
28 Nov 2024, 15:15
Poor online service
Online bad service with payment errors. I bought a TV online and payment when through on my side as i did approve on the app the after it had to process on the makro page but it took a while then failed but payment never reserved today when i call them they tell me payment is not reflecting on their side but its an instant eft and this is stock on promotion that might run out. So they said they'll investigate but wont guarantee that by the time they get back to me they'll be stock. For my urgency to avoid losing out i made another payment to get stock while they rake their time because i know they might take a while, to my suprise same thing happened now i paid the TV double the amount meaning their system has errors ans their cant help me today they want me to wait till maybe till theres no stock.
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Replies (4)MM
Maria M's updateReviewer Update
29 Nov 2024, 15:44Makro online finance departments are really taking us for a ride, I've been calling the online support telling them how urgent is this due to limited stock and they tell me same thing over and over theyve escalated the matter to finance and they'll call me but im not getting any call or email from them. When you ask to rbe redirected to them they said there's no line for them. Really Makro onine service is the worst. If you want problems that delay to get sorted chose their online service
MM
Maria M's update29 Nov 2024, 15:44
Reviewer Update
Makro online finance departments are really taking us for a ride, I've been calling the online support telling them how urgent is this due to limited stock and they tell me same thing over and over theyve escalated the matter to finance and they'll call me but im not getting any call or email from them. When you ask to rbe redirected to them they said there's no line for them. Really Makro onine service is the worst. If you want problems that delay to get sorted chose their online service
MM
Maria M's updateReviewer Update
18 Dec 2024, 01:09I've been going back and fourth with Makro regarding my refund of 2 payments and I've submitted everything that they needed but upto now i haven't received anything and they are not even communicating I'm the one who always calls them. Online Makro service is very poor and the consultants will be telling you same story everytime that they are escalating the matter to finance department but there's no progress nor feedback from that department. Im even considering taking the route of getting a letter of demand then write to X-repo because with him they definitely refund me
MM
Maria M's update18 Dec 2024, 01:09
Reviewer Update
I've been going back and fourth with Makro regarding my refund of 2 payments and I've submitted everything that they needed but upto now i haven't received anything and they are not even communicating I'm the one who always calls them. Online Makro service is very poor and the consultants will be telling you same story everytime that they are escalating the matter to finance department but there's no progress nor feedback from that department. Im even considering taking the route of getting a letter of demand then write to X-repo because with him they definitely refund me
MM
Maria M's updateReviewer Update
23 Dec 2024, 07:43Makro guys think im a fool on hello peter they reply as if theres something happening whereas they are lying because when i call i get different stories , now they are blaming Silverlakes store that they are the ones delaying to submit proof but i paid online not at Silverlakes. They are doing back and fourth and now its the 3rd week a whole big company like Makro failing to pay my R39 000 in December or they think i don't need it or what. Guys don't think big shops wil take you serious when it comes to refunding money they are like being owed by an ordinary person. I think they want X repo because with him you get your things same day not spending my airtime calling them and they make me hold for more than 30minutes , imagine ive been calling then every 3rd day sinve 28 November nah seriously X repo must visit the Silverlakes store
MM
Maria M's update23 Dec 2024, 07:43
Reviewer Update
Makro guys think im a fool on hello peter they reply as if theres something happening whereas they are lying because when i call i get different stories , now they are blaming Silverlakes store that they are the ones delaying to submit proof but i paid online not at Silverlakes. They are doing back and fourth and now its the 3rd week a whole big company like Makro failing to pay my R39 000 in December or they think i don't need it or what. Guys don't think big shops wil take you serious when it comes to refunding money they are like being owed by an ordinary person. I think they want X repo because with him you get your things same day not spending my airtime calling them and they make me hold for more than 30minutes , imagine ive been calling then every 3rd day sinve 28 November nah seriously X repo must visit the Silverlakes store
MM
Maria M's updateReviewer Update
03 Jan 2025, 10:00I don't think you see my frustrations you just replying on hello peter so that people can see that you are replying and not ignoring me but there is no help im getting im busy calling every week and no one has answers regarding my refund and now its January i need my for this month as its a lot 39 999 but nothing seems to be happening. They are failing to help me. I regret the day i bought online at Makro and will never go for it again. Worst online service
MM
Maria M's update03 Jan 2025, 10:00
Reviewer Update
I don't think you see my frustrations you just replying on hello peter so that people can see that you are replying and not ignoring me but there is no help im getting im busy calling every week and no one has answers regarding my refund and now its January i need my for this month as its a lot 39 999 but nothing seems to be happening. They are failing to help me. I regret the day i bought online at Makro and will never go for it again. Worst online service