POOR ONLINE ORDER SERVICE

I have ordered a Air fryer online on 13 December 2025 for a wedding gift for my friend. Delivery date supposed to be by Friday 20 December 2025. According to the call centre they dont have a clue as to where my order is. Now they tell me that if i canceled my order a refund will take 7 to 14 days.

This is verry poor service and not expected from a big company like MAKRO.