MN
Mbulelo N
1 reviews | Active since Jul 2019
25 Jul 2019, 12:30
Poor online deliver service
I ordered online a blender but guess what wow Makro Store Montague gardens is not reliable first they said my order is with WumDrop but WumDrop say they do not have my order then today they say it is with Dawn Wing same story with Dawn Wing they do not have my order. Now I want to cancel the order and get my money back all i get is to be put on-hold for an hour wow. I want my money back Makro not you item any more. Your online service is totally poor and very poor am not buying anything again on you sorry won't even visit the store again. Thank you for the bad experience.
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Makro's replyOfficial
26 Jul 2019, 08:37Good day Mbulelo,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply26 Jul 2019, 08:37
Official
Good day Mbulelo,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the relevant management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team