Poor online customer service

I placed an online order about two weeks ago, and to date I’m still awaiting my delivery. There has been very little communication from makro online as to why there is a delay with my order. There’s no way of tracking how far the order is as the status online says order in progress from the time the order has been placed. Poor customer service from online division when you call through. Iv made more than 10 calls and no proper feedback neither is there any response when you ask for your query to be escalated to management. Never order with makro online, rather take your business to another retailer who will assist u timeously.