Poor Online and support service
<p>On the 25th of Nov I placed an order and requested for it to be delivered . The terms state that delivery will take place 2-5 working days so I took leave from 28 Nov to 2 Dec to await the delivery. On the 1st Dec I contacted the support center and they promised to find out and get back to me, but no one did. On the 2nd Dec I again contacted the support center, while on the phone the agent attempeted to ascertain when the delivery would take place but got no reply as the area of contact were not responding to her calls. If the delivery does not take place today, the order need to be cancelled and a refund made as I have wasted 5 days and am due back at work on Monday .</p>
We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, the online support team has been unable to get hold of you using the Hellopeter contact details.
Please accept our apology for any inconvenience caused.
The delivery will take place today
Please inform us how and when is best to make contact with you. It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, the online support team has been unable to get hold of you using the Hellopeter contact details.
Please accept our apology for any inconvenience caused.
The delivery will take place today
Please inform us how and when is best to make contact with you. It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa