EB
Elmar B
1 reviews | Active since Jul 2020
09 Feb 2021, 08:03
Poor online and remote service
I drove 12 Km to my nearest Makro store Wonderboom Pretoria 05/02/2021 Explained to the salesman at office furniture that I would like to buy 5 office chairs for our company after 10 minutes he gave me bank details and quote, when back at office I noticed the quote is for polly handle grass slasher ? Since then called the branch twice they promised a quote I never received I have been online and send email to wonderboom@makro still no quote seems have to drive there again you cant do business online with this branch
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
09 Feb 2021, 09:38Good day Elmar,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply09 Feb 2021, 09:38
Official
Good day Elmar,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
EB
Elmar B's updateReviewer Update
09 Feb 2021, 09:59Thank you for the positive response, I spoke to the manager at office furniture dept he promised to help me.
EB
Elmar B's update09 Feb 2021, 09:59
Reviewer Update
Thank you for the positive response, I spoke to the manager at office furniture dept he promised to help me.