Poor online and customer care call center service

I have ordered a mattress through Makro online. Online order #MAK*** on 20 February 2025, the order is supposed to be delivered today. We phoned Makro to confirm whether the item will be delivered today but the consultant cannot give any information and is completely unhelpful and the call center does not provide adequate service. It does not even show if the item was packed or if it is out for delivery on the system as well. Makro should be able to provide clarity on once's online orders promptly and deliver as per delivery dates indicated.