POOR ON LINE SALES SERVICE

I purchased a Hoover vacume machine on line with Makro in August 2024. Two months after receiving the machine it stopped working. We reported the problem. First we where told that we had to take the item to the nearest Makro store so it can be taken in for repair REF Number ***. I then explained that we live more than 250 Km away from the nearest Makro store. The contact center person then arranged a courier pick up in October. We where after this finally informed in November that the machine is now ready to be picked up repaired. I now started the task of communicating and requesting a courier pick up again, I called into the call centre more than once and get promised that they will come back to me to arrange the delivery of the repaired item but nobody comes back to you with this company. I would recommend that anybody stay away from on line purchases with Makro. they can not service the faulty item if such a problem arise. Not impressed. Rather stick with take a lot. The best on line store in the country. Makro learn from them maybe before you think you can do on line sales.