Poor of the poorest service

on 23 November 2018 my wife and i bought online a Bosch hob, but we confirm that to-date we have not received our goods. upon our shopping we selected to collect it at the Strubensvalley store, Makro.

December the 5th we received SMS stating that our order IS ready for collection. The very next day we received this SMS " Dear BONGANI. We messed up! Yesterday we sent you a message to say that your MAKRO order MAK***XX was ready for collection. However, your order is on its way to the store and we will let you know as soon as it is ready to be collected. Please accept our apologies. ********** 999."

Since then there was no further communication, except me calling on 3rd January 2019 of-which I was promised that someone will be in contact with me for feedback and was given a ref number:18355, but was never contacted. My wife and I been making numerous calls and all the time we told the matter it’s been investigated. Today the 10th called again and spoke to Lerato which I believe to be the person who took my call first time when I made the first inquiry, this time she told me before close of business the matter will be finalised and will contacted, but as always there was no communication.

We are sitting here without the stove surviving on takeaways, we now regret the day we shopped as Makro, this is a nightmare. I suppose I just have to call again tomorrow and another day and another day, hopping that eventual we will get our stove.

This is poor of the poorest service which i do not wish for another person to ever encounter.