Poor management of cashier process

<p>On 22 Dec I tried to use my birthday-voucher at Makro Wonderboom;What a disaster. First there was no packer,I had to pack R 1800's groceries myself. When the cashier made 1 small mistake,the transaction ********** 8 couldn't be processed; The supervisor said we had to redo:My bad back was hurt further by having to unpack+pack all again_Still no packer!I asked whether the voucher was still valid_By the time the supervisor came back with a response,we had already repeated the transaction. THEN she said that didn't help,the only way to use the voucher was to cancel the repeat,reinstate the original transaction+pay by cash:I had to draw money at a Saswitch machine.</p> <p>By then I had spent 50minutes at the till,exacerbated my back injury,suffered stress & embarrassment and spent R20 on Saswitch fees,just to get my groceries using a birthday voucher!I should be compensated for all this,being a loyal customer who spends +-R26000/year at Makro!</p> <p>Supervisors put all the blame on the cashier,but that's unfair:She was interrupted twice by a man allowed through the 'Exit Only" by security,probably a family member,causing her to lose concentration. The supervisors do nothing about the packers,don't know how to rectify errors and ignored my complaint in person about the above. It is incredible that the tills have no option to correct an error,causing the cashier and I to have to repeat the whole transaction.</p> <p>Phone conversations mean NOTHING,I insist on everything being in writing now: mcstudio AT iburst DOT co DOT za.</p>