DM
Damian M
1 reviews | Active since Jul 2022
11 Nov 2023, 14:21
Poor Makro service on reurns
I bought a vacuum cleaner Eiger brand 30 l stainless steel for about R1300 and after 2 uses, the vacuum cleaner literally shocks you. On retuning it to Makro, we are told that they will keep it for 3 weeks 21 day send to back to the supplier and thereafter provide the vacuum cleaner back to us. This is a safety critical item which can cause death but the policy at Makro is this bad. The is totally unacceptable and after explaining this to the return Makro person he is standing with his position. I have been a customer of Makro for more than 40 years and I just received a senior citizen Makro card. All I want is my money back so I can buy another vacuum but this is not the Makro position.
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Damian M's updateReviewer Update
13 Nov 2023, 20:36I must say that I raised my complaint prematurely. After I returned the item to the Makro Returns department, I complained to the Branch Manager who arranged for me to receive a Makro voucher to value of the price of the item (vacuum cleaner) so I could purchase another item from Makro. He also informed me about a 14 x day return policy that if you return any item that has been used within 14 days of purchase, then Makro will replace the item immediately.
DM
Damian M's update13 Nov 2023, 20:36
Reviewer Update
I must say that I raised my complaint prematurely. After I returned the item to the Makro Returns department, I complained to the Branch Manager who arranged for me to receive a Makro voucher to value of the price of the item (vacuum cleaner) so I could purchase another item from Makro. He also informed me about a 14 x day return policy that if you return any item that has been used within 14 days of purchase, then Makro will replace the item immediately.