Poor Makro Online service - cancelling an order. Nobody has assisted 3 weeks going

Poor Makro Online service - cancelling an order. LONG process. From 10 December 2019. Its been 3 weeks of continuous follow up from my side and still no refund.

Terrible customer services with Makro, trying to cancel an online order even before delivery. There was no response to their email customer services contact address after sending the email a few times. Over the phone, I was on hold after chatting to two service agents. One said someone that can deal with refunds said someone else will call me back. 2 days later nobody has. The next time, after requesting cancellation I was on hold for 10 minutes and then was also alerted that someone will cal me back later today (Friday) or Monday.. How difficult is it to cancel an order. What a nightmare ordering online with Makro. Would have been easier just driving to Makro, collecting and returning at the store considering the time I spent on the phone!

Very poor customer service. Really disappointed as I am a regular shopper in store at Makro.

Total wasteof my time.

Reference 441156. For both calls.

LETHIWE SINELANE