poor Makro online service and rude consultants

Good day

Kindly note that I have purchased a text book online on the 18 February 2019. Till now I have not received my order, however I am told today 04/3/2019 that the book is out of stock and it will take close to four weeks before I can get it.

I have requested a refund and yet the consultant said it will also take some time. I therefore requested her to make an exception that I get my refund as soon as possible because I need to purchase the book as in like yesterday since I have obligations to fulfill.

So kindly refund me so that I can get myself a book as soon as possible because there was no communication whatsoever and only after close to a month I get a feedback that I need to wait for another month, that is unacceptable.

Today 6/03/2019 @3:00 I called makro call center and the lady listened and said she will send an email to somebody to resolve the matter and I insisted on talking to that person, but the phone was hanged up on me.

I am very much disappointed on makro service.

Hope you will respond urgent.

Thank you and regards, B Matshinini