Poor Makro Online Order Delivery Service and *********** Customer Care Team

I placed an order with Makro Online on the 27th of December and to date I am still missing some items from my order and their customer care team is not assisting me sending me from pillar to post after telling me the order is complete. I asked them to follow up with the courier company to which they handed over the missing items but they still haven't done so. Their standard response line is, "Your request (***) has been responded to by our support staff." I queried them mid January.

The status of the order on their online shop website is still showing "In Progress", this is after they delivered some of the items in tranches through different courier companies yet they are telling me the order is complete. What a disconnect.

Makro needs to improve their delivery service. Gather all items ordered and deliver the order at once instead of their poor delivery process which leads to this level of incompetence. As to why their staff cannot connect a system updated to reality further exposes the mess in the process.