JA
Jonathan A
1 reviews | Active since Mar 2025
05 Mar 2025, 13:03
Poor Makro Online
Makro Online is by far the poorest service I have experienced(actually no service whatsoever).
I purchased an item one month ago Online. A few days later the item was delivered. Upon checking the item, the incorrect item was delivered.
I tried for days to get hold of anyone to assist me. I made phone calls, sent emails, got references etc. Eventually via watsapp someone cc 5 Makro staff in an email yo assist me.
Eventually they contacted me and the incorrect item was uplifted. It's over a week since then. I have still not yet received my item.
When I watsapp or phone it displays my order as delivered. I email those same 5 people, absolutely no response.
I have emailed Makro customer care as well, no assistance. I call and no assistance.
Makro have taken my money and not delivered my item.
This is beyond poor service, not to mention its basically theft.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
19 Mar 2025, 09:44Hi Jonathan,
Thank you for reaching out to us, and we sincerely apologize for the delayed response.
Please be advised that a refund was processed for the part of the order that could not be fulfilled.
This refund was completed on the 13th of March 2025. We kindly request you to confirm if the funds have been received in full.
We deeply regret any inconvenience caused to you due to this matter and truly appreciate your patience and understanding.
Should you have any further questions or require assistance, please do not hesitate to let us know. We are here to help.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and we sincerely apologize for the delayed response.
Please be advised that a refund was processed for the part of the order that could not be fulfilled.
This refund was completed on the 13th of March 2025. We kindly request you to confirm if the funds have been received in full.
We deeply regret any inconvenience caused to you due to this matter and truly appreciate your patience and understanding.
Should you have any further questions or require assistance, please do not hesitate to let us know. We are here to help.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply19 Mar 2025, 09:44
Official
Hi Jonathan,
Thank you for reaching out to us, and we sincerely apologize for the delayed response.
Please be advised that a refund was processed for the part of the order that could not be fulfilled.
This refund was completed on the 13th of March 2025. We kindly request you to confirm if the funds have been received in full.
We deeply regret any inconvenience caused to you due to this matter and truly appreciate your patience and understanding.
Should you have any further questions or require assistance, please do not hesitate to let us know. We are here to help.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and we sincerely apologize for the delayed response.
Please be advised that a refund was processed for the part of the order that could not be fulfilled.
This refund was completed on the 13th of March 2025. We kindly request you to confirm if the funds have been received in full.
We deeply regret any inconvenience caused to you due to this matter and truly appreciate your patience and understanding.
Should you have any further questions or require assistance, please do not hesitate to let us know. We are here to help.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
JA
Jonathan A's updateReviewer Update
19 Mar 2025, 11:52Good day. Thank you for getting back to me.
Yes this is true a refund gas been processed.
However not before I visited your carnival branch on Sunday 09 March. It took them 1 hour just to get hold of someone from Woodmead to assist.
I was there for 1 and half hours.
Also when I placed the order the product was in stock. Due to the negligence of the branch, the incorrect item was sent.
Through this negligence my son has not been able to receive his gift which I ordered.
A fault on your part.
I wanted the items and Through negligence on your part I was denied.
I have gone through hands done the absolute worst shopping and customer service experience.
Makro you should be ashamed.
This is not how you resolve an issue and look after a customer.
I'm not happy at all.
Yes this is true a refund gas been processed.
However not before I visited your carnival branch on Sunday 09 March. It took them 1 hour just to get hold of someone from Woodmead to assist.
I was there for 1 and half hours.
Also when I placed the order the product was in stock. Due to the negligence of the branch, the incorrect item was sent.
Through this negligence my son has not been able to receive his gift which I ordered.
A fault on your part.
I wanted the items and Through negligence on your part I was denied.
I have gone through hands done the absolute worst shopping and customer service experience.
Makro you should be ashamed.
This is not how you resolve an issue and look after a customer.
I'm not happy at all.
JA
Jonathan A's update19 Mar 2025, 11:52
Reviewer Update
Good day. Thank you for getting back to me.
Yes this is true a refund gas been processed.
However not before I visited your carnival branch on Sunday 09 March. It took them 1 hour just to get hold of someone from Woodmead to assist.
I was there for 1 and half hours.
Also when I placed the order the product was in stock. Due to the negligence of the branch, the incorrect item was sent.
Through this negligence my son has not been able to receive his gift which I ordered.
A fault on your part.
I wanted the items and Through negligence on your part I was denied.
I have gone through hands done the absolute worst shopping and customer service experience.
Makro you should be ashamed.
This is not how you resolve an issue and look after a customer.
I'm not happy at all.
Yes this is true a refund gas been processed.
However not before I visited your carnival branch on Sunday 09 March. It took them 1 hour just to get hold of someone from Woodmead to assist.
I was there for 1 and half hours.
Also when I placed the order the product was in stock. Due to the negligence of the branch, the incorrect item was sent.
Through this negligence my son has not been able to receive his gift which I ordered.
A fault on your part.
I wanted the items and Through negligence on your part I was denied.
I have gone through hands done the absolute worst shopping and customer service experience.
Makro you should be ashamed.
This is not how you resolve an issue and look after a customer.
I'm not happy at all.
Makro's replyOfficial
24 Mar 2025, 08:52 Hi Jonathan,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced and regret that our service fell short of your expectations.
While we are glad the matter has now been resolved, we recognize the importance of learning from this situation to better serve our customers in the future.
Your feedback is invaluable, and we are taking steps to improve our processes and ensure that experiences like yours are not repeated. At Makro, we are committed to providing the best possible service, and we appreciate the opportunity to grow and do better.
Regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced and regret that our service fell short of your expectations.
While we are glad the matter has now been resolved, we recognize the importance of learning from this situation to better serve our customers in the future.
Your feedback is invaluable, and we are taking steps to improve our processes and ensure that experiences like yours are not repeated. At Makro, we are committed to providing the best possible service, and we appreciate the opportunity to grow and do better.
Regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply24 Mar 2025, 08:52
Official
Hi Jonathan,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced and regret that our service fell short of your expectations.
While we are glad the matter has now been resolved, we recognize the importance of learning from this situation to better serve our customers in the future.
Your feedback is invaluable, and we are taking steps to improve our processes and ensure that experiences like yours are not repeated. At Makro, we are committed to providing the best possible service, and we appreciate the opportunity to grow and do better.
Regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced and regret that our service fell short of your expectations.
While we are glad the matter has now been resolved, we recognize the importance of learning from this situation to better serve our customers in the future.
Your feedback is invaluable, and we are taking steps to improve our processes and ensure that experiences like yours are not repeated. At Makro, we are committed to providing the best possible service, and we appreciate the opportunity to grow and do better.
Regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,