CN
CINDY N
1 reviews | Active since Feb 2012
15 Jul 2019, 10:20
Poor Level of Service
I purchased an oven from Makro and after the Electrician fit it and was trying to switch it on, all the plugs tripped.I reported the incident to Makro and I was told to wait for a call as they were going to inform DEFY the supplier for them to send a Technician.This is a brand new product I’m talking about, which I returned to the store in a box but I was sent back home with it.
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Makro's replyOfficial
15 Jul 2019, 10:45Good day Cindy,
Thank you for bringing this to our attention.
Please accept our humblest apologies for the poor customer experience you have had with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our humblest apologies for the poor customer experience you have had with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 Jul 2019, 10:45
Official
Good day Cindy,
Thank you for bringing this to our attention.
Please accept our humblest apologies for the poor customer experience you have had with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our humblest apologies for the poor customer experience you have had with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted and thank you for allowing us to resolve this for you.
Kind Regards,
Makro Hellopeter Team