DM
Dikeledi M
1 reviews | Active since Sept 2026
10 Sept 2026, 01:01
Poor inventory management
Please improve your inventory management, or at the very least, consider adding an option to your website that allows us to select an alternative item in case the first choice becomes unavailable.
The delivery service I’ve received so far has been amazing, but can we work on the inventory management.
It is extremely frustrating to place an order, make plans around receiving it, and then be informed that the item is no longer available. We aren’t even when given the option to choose between a replacement and a refund.
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Replies (1)
Makro's replyOfficial
10 Sept 2026, 10:25Hi Dikeledi Mokoena
Thank you for taking the time to share your feedback with us.
We would like to sincerely apologize for the frustration and disappointment caused by ordering an item, planning around its delivery, and then being advised that the product is no longer available.
We completely understand your concerns and appreciate how inconvenient and upsetting this experience must be.
At Makro, we recognize that our customers rely on the accuracy of the stock information displayed on our website when making purchasing decisions. We understand that being informed of stock unavailability after an order has already been placed can be extremely frustrating, particularly when alternative options are not offered.
We also appreciate your suggestion regarding the ability to select a replacement item should the original product become unavailable. Feedback such as yours is invaluable, as it helps us identify areas where we can improve the overall customer experience.
Please be assured that the relevant team is currently working on your matter and investigating the circumstances surrounding your order. Once feedback becomes available, we will ensure that it is communicated to you as soon as possible.
We are grateful for your constructive feedback, and while we are pleased to hear that your delivery experience has otherwise been positive, we acknowledge that this situation has fallen short of the standard of service you rightfully expect from us.
Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding while the matter is being addressed.
Kind regards,
The Makro Social Media Team
Thank you for taking the time to share your feedback with us.
We would like to sincerely apologize for the frustration and disappointment caused by ordering an item, planning around its delivery, and then being advised that the product is no longer available.
We completely understand your concerns and appreciate how inconvenient and upsetting this experience must be.
At Makro, we recognize that our customers rely on the accuracy of the stock information displayed on our website when making purchasing decisions. We understand that being informed of stock unavailability after an order has already been placed can be extremely frustrating, particularly when alternative options are not offered.
We also appreciate your suggestion regarding the ability to select a replacement item should the original product become unavailable. Feedback such as yours is invaluable, as it helps us identify areas where we can improve the overall customer experience.
Please be assured that the relevant team is currently working on your matter and investigating the circumstances surrounding your order. Once feedback becomes available, we will ensure that it is communicated to you as soon as possible.
We are grateful for your constructive feedback, and while we are pleased to hear that your delivery experience has otherwise been positive, we acknowledge that this situation has fallen short of the standard of service you rightfully expect from us.
Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding while the matter is being addressed.
Kind regards,
The Makro Social Media Team
Best regards,
Makro's reply10 Sept 2026, 10:25
Official
Hi Dikeledi Mokoena
Thank you for taking the time to share your feedback with us.
We would like to sincerely apologize for the frustration and disappointment caused by ordering an item, planning around its delivery, and then being advised that the product is no longer available.
We completely understand your concerns and appreciate how inconvenient and upsetting this experience must be.
At Makro, we recognize that our customers rely on the accuracy of the stock information displayed on our website when making purchasing decisions. We understand that being informed of stock unavailability after an order has already been placed can be extremely frustrating, particularly when alternative options are not offered.
We also appreciate your suggestion regarding the ability to select a replacement item should the original product become unavailable. Feedback such as yours is invaluable, as it helps us identify areas where we can improve the overall customer experience.
Please be assured that the relevant team is currently working on your matter and investigating the circumstances surrounding your order. Once feedback becomes available, we will ensure that it is communicated to you as soon as possible.
We are grateful for your constructive feedback, and while we are pleased to hear that your delivery experience has otherwise been positive, we acknowledge that this situation has fallen short of the standard of service you rightfully expect from us.
Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding while the matter is being addressed.
Kind regards,
The Makro Social Media Team
Thank you for taking the time to share your feedback with us.
We would like to sincerely apologize for the frustration and disappointment caused by ordering an item, planning around its delivery, and then being advised that the product is no longer available.
We completely understand your concerns and appreciate how inconvenient and upsetting this experience must be.
At Makro, we recognize that our customers rely on the accuracy of the stock information displayed on our website when making purchasing decisions. We understand that being informed of stock unavailability after an order has already been placed can be extremely frustrating, particularly when alternative options are not offered.
We also appreciate your suggestion regarding the ability to select a replacement item should the original product become unavailable. Feedback such as yours is invaluable, as it helps us identify areas where we can improve the overall customer experience.
Please be assured that the relevant team is currently working on your matter and investigating the circumstances surrounding your order. Once feedback becomes available, we will ensure that it is communicated to you as soon as possible.
We are grateful for your constructive feedback, and while we are pleased to hear that your delivery experience has otherwise been positive, we acknowledge that this situation has fallen short of the standard of service you rightfully expect from us.
Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding while the matter is being addressed.
Kind regards,
The Makro Social Media Team
Best regards,