Poor/ Horrible work ethic and service

So Makro has received my money and in return I have yet to receive my online order 8 days later despite numerous calls and queries. All I have received is poor service, unkept promises of delivery, unkept promises to call me back by approximately 9 call centre agents. I cannot adequately express my anger and disappointment at the poor service and even worse work ethic displayed by all call centre agents I have spoken to. Is this really how you guys operate?