Poor follow through - pending refund

I bought a bicycle online back on 15 June – received the order very quickly (was impressed) although on checking the item, it was discovered that the front wheel was faulty in that it kept deflating – the stock was collected and replaced (process managed seemingly well with feedback provided). On checking the replacement, there were no pedals included – notified Makro care accordingly – was advised that due to the unrest the supplier requested the stock to be collected and I be refunded accordingly. I was upset that I had received faulty stock a second time (this is a birthday gift for a 4 year old boy so one can surely understand my frustration) however I understood the situation so agreed to the refund – the stock was collected on 13 July – since then I have heard absolutely nothing despite sending numerous emails and calling…it as though Makro have their stock back so now the matter of refunding my money is unimportant. Very disappointed – what started out as good customer care should be followed through to till the matter is resolved on ALL ends – I am empathetic to the situation the unrest has put Makro in however at the very least keep your customers informed. Hoping to get my money back sometime soon.