Poor experience, poor service

Delivery driver doesn't respond to my whatsapp to answer when he will be making the delivey. After leaving the house I get a call 40minutes later from the delivey man saying he's 15minutes away from my house so I have to return home on short notice without doing what I went to do. When the freezer is delivered, it gets dropped by one of the carriers and I have to help carry. After opening the freezer, I find it's damaged on the bottom with electrical parts hanging loose. Makro won't swap freezers on the same day leaving me for another day without a freezer to store my food in.