Poor experience, lack of customer care and a defective product.

Poor experience, lack of customer care and a defective product. Purchased a DEFY washing machine on Thurs 14.08.2025 , It was delivered on Sat 16.08.2025 (Installed by the delivery team) 1st use of machine on Sun 17.08.2025 - and picked up that the rubber deal on the door does dot drain fully/correctly. Called MAKRO Sun 17.08.2025 - to notify of the defect , they indicated they will log the query on monday with the service team to dispatch someone. DEFY technician came through on Wed 20.08.2025 , checked the machine and agreed it was not draining correctly. He advised he will write his report and support to Makro - and to date, have heard nothing back from MAKRO. This machine must be replaced with an alternate machine that works 100% - I did not pay for a used or 2nd machine - I paid for a brand new machine- which should be working 100% .