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Gregory M

1 reviews | Active since Jan 2020

14 Jan 2020, 17:57

Poor distasteful service

As of today 2020 01-14 the so called escalation of my order MAK ***, and I was even given a reference number 453898 obtained Wednesday 8th January, but seemly that is just a front. So as as yet this is still to be dealt with and completed. What happened to the escalation did it get sidetracked? Did it reach the top?

0
Replies (3)
Makro
Makro's reply15 Jan 2020, 11:45
Official
Good day Gregory

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please kindly note that we have received your complaint and we assure you that the matter will be addressed and resolved internally so that you get the initially ordered(correct) unit, We shall therefore relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,

GM
Gregory M's update17 Jan 2020, 13:33
Reviewer Update
Good Day, yes indeed MAkro Personnel Ru (ROUX) Wayne from the Makro PE branch did indeed relay back to me with "concrete" feedback within a period of 24 to 48 hours and a promise of delivery Thursday, Latest Friday. I assume he was referring to Friday 17 th January 2020, he didn't commit. Friday the 17th isn't over yet so let see what happens...???!!!!
GM
Gregory M's update17 Jan 2020, 17:00
Reviewer Update
Now 17h00 Friday 17th January 2020... still NO delivery.... so I assume the "concrete" did not set that all the talk and promises was and is "Pie in the Sky" or blame it on the Cloud!