KN
Kaydee N

1 reviews | Active since May 2020

26 May 2020, 09:57

Poor delivery with Makro

What a bad experience with online shopping. We are trying to keep our brothers and sisters safe and we stay home only run out of food as Mark Struben Valley haven't process my order that i made on the 29th of April and when i call no one answers their switchboard. And this is not the 1st time with Makro, received the same delay with Makro Carnival and instead of being polite with me, i was told that i shouldn't think that i'm the only one ordering online. You are failing us ... I wish Takealot can have all essential as they know how to deliver. Till today as it is the 26th of March I haven't receive the order. This is essential and some families service from hand to mouth meaning that what ever grocery was made with Makro and never received its means we sleep without food and hand outs from Friends.

And they shouldn't make COVID-19 as an excuse as people use to get delays with their orders long before lockdown.

0
Replies (1)
Makro
Makro's reply26 May 2020, 12:09
Official
Good day Kaydee,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Best regards,