SP
Sana P
1 reviews | Active since Jul 2011
17 Dec 2019, 10:21
Poor delivery service.
I purchased a serving bowl from Makro online. It arrived broken. I called the call centre and requested an exchange. It never happened. Then i got in touch with a nice guy Thabo who organised the exchange for me. Unfortunately the bowl has arrived broken again. This was on Thursday 12 December 2019. And now i cannot get hold of anyone or get a response. Please pick up the bowl and give me a refund. I don't want it because it keeps coming broken!!!
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
17 Dec 2019, 17:28Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed in order your full refund is processed, We will thereafter revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
We assure you that this isn't the experience we want you to have as our customer and therefore will avoid such unpleasant experiences on your near future shopping.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed in order your full refund is processed, We will thereafter revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
We assure you that this isn't the experience we want you to have as our customer and therefore will avoid such unpleasant experiences on your near future shopping.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Makro's reply17 Dec 2019, 17:28
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed in order your full refund is processed, We will thereafter revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
We assure you that this isn't the experience we want you to have as our customer and therefore will avoid such unpleasant experiences on your near future shopping.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed in order your full refund is processed, We will thereafter revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
We assure you that this isn't the experience we want you to have as our customer and therefore will avoid such unpleasant experiences on your near future shopping.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
SP
Sana P's updateReviewer Update
20 Dec 2019, 13:18I am STILL waiting
SP
Sana P's update20 Dec 2019, 13:18
Reviewer Update
I am STILL waiting