Poor Delivery Service

I would like to express my strong feelings of unhappiness with the service I have received from Makro. It’s not the first time that Makro has given me very unprofessional service. This behaviour is unbecoming and I have decided to take it up with the consumer ombuds, I take exception to being treated in such an unfair and reckless manner.

I made an online purchase on 23 September 2021 at the Cornubia Makro with your promised delivery being a maximum of 5 days. The 1st of October was day number 5. I am not counting the day of purchase, I am not counting the heritage day holiday and I am not counting weekends.

I was promised delivery on 01 October 2021 please listen to the recorded calls. I have recorded every single phone call on my device, I also request copies of call recordings I have had with your customer care consultants, you can find all my calls on your system. I have been referred back and forth with empty promises being made by your staff.

I brought contractors out on site on Saturday under the expectation that the ladder would be here on Friday, a day before they arrive. I called numerous times to ask about the whereabouts of my parcel. If you listen to the recordings you will be ashamed to realise how long I had to hold, your employees hanging up on me and how many return calls promised were never actually returned, I have had to call over and over.

I have an email from your employee promising me delivery on Monday 04 October 2021 and that did not happen. The contractors have finished all the other work required but now can't work on the gutters, I have to pay them for their time on the site though they can't do the work required. This is very incosiderate and your customer service is the worst I have ever experienced in my life.

I am taking this matter up with the consumer ombuds. Please forward me copies of all call recordings I have made, I will be reporting this to the press as well, and all online ratings services.