Poor delivery service at ridiculous charge

Friday afternoon (24 July) we went to Silver Lakes branch, to purchase the office furniture that Centurion helped me to reserve due to them being out of stock(Thank you)- and paid quite an amount of money.For convenience-we decided to make use of Makro's delivery service (R510), as it could be delivery the next day - as this was an urgent purchase.I asked what time we could expect delivery-we were told between 10am & 3pm. I told the lady it was urgent & would appreciate if the delivery could be made in the morning, she said it won't be a problem.On Saturday the stock was only delivered at 16:00 after numerous phone calls and demanding the stock to be delivered immediately. If I knew it was going to arrive so late,I would have rented a trailer & made my own transport arrangements at a fraction of the price.The driver phoned me & said he lives in Jhb, & will drop my stock off on his way home.By this time I was furios and demanded to speak to a manager.Nel Badenhorst phoned me back and apologised which I appreciate but could not do more than to have the stock delivered late that afternoon.I wish to request for a refund/discount on the delivery charge as this was not the arrangement.