CV
Cherie V
1 reviews | Active since Dec 2010
05 Dec 2022, 10:44
Poor delivery service
Makro claims that after paying online, a courier will deliver your item between 2 to 5 days. We are over this allocation of time for our delivery, and I can't get through on their support helpline ***/ ***. When I did manage to get through, the agent said she can't give me the number for the courier, and that there was no way to help me except to escalate the call.
From what I can see they use WUMdrop. You can only speak to a bot on their website. I'd love to know where my item is and for how many days I still must sit at home and wait for a delivery.
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Replies (4)CV
Cherie V's updateReviewer Update
05 Dec 2022, 11:56Thank you for the response.
Kindly ensure delivery of the outstanding item today as it is now past your 2-5 day delivery policy. This courier is making Makro look bad. I doubt I'll buy online again. It's too risky and unreliable.
Kindly ensure delivery of the outstanding item today as it is now past your 2-5 day delivery policy. This courier is making Makro look bad. I doubt I'll buy online again. It's too risky and unreliable.
CV
Cherie V's update05 Dec 2022, 11:56
Reviewer Update
Thank you for the response.
Kindly ensure delivery of the outstanding item today as it is now past your 2-5 day delivery policy. This courier is making Makro look bad. I doubt I'll buy online again. It's too risky and unreliable.
Kindly ensure delivery of the outstanding item today as it is now past your 2-5 day delivery policy. This courier is making Makro look bad. I doubt I'll buy online again. It's too risky and unreliable.
CV
Cherie V's updateReviewer Update
05 Dec 2022, 14:08I spoke to an agent at 11am this morning. It is now 3 hours after the fact. Still no delivery or confirmation of when it will arrive.
CV
Cherie V's update05 Dec 2022, 14:08
Reviewer Update
I spoke to an agent at 11am this morning. It is now 3 hours after the fact. Still no delivery or confirmation of when it will arrive.
CV
Cherie V's updateReviewer Update
05 Dec 2022, 17:3317h30 - no communication from the courier. No delivery. This is shocking.
I really don't believe or feel Makro are trying to sort this out. Should I open a case of theft at a police station? Or will you refund me? This is ridiculous!!
I really don't believe or feel Makro are trying to sort this out. Should I open a case of theft at a police station? Or will you refund me? This is ridiculous!!
CV
Cherie V's update05 Dec 2022, 17:33
Reviewer Update
17h30 - no communication from the courier. No delivery. This is shocking.
I really don't believe or feel Makro are trying to sort this out. Should I open a case of theft at a police station? Or will you refund me? This is ridiculous!!
I really don't believe or feel Makro are trying to sort this out. Should I open a case of theft at a police station? Or will you refund me? This is ridiculous!!
CV
Cherie V's updateReviewer Update
06 Dec 2022, 15:30After a 40-minute hold and subsequent discussion with one of your support agents, manager Thembisile Shongwe confirmed we can expect delivery of our parcel today. It is now 15h30pm, with no delivery, and no communication.
Should I open a case of theft against Makro and their courier partner? Should I demand a refund? I will be sure to warn everyone against buying online. The claim that delivery will take place between 2-5 days is incorrect and false. Today is day 7, and tomorrow day 8. What a terrible experience this has been.
Should I open a case of theft against Makro and their courier partner? Should I demand a refund? I will be sure to warn everyone against buying online. The claim that delivery will take place between 2-5 days is incorrect and false. Today is day 7, and tomorrow day 8. What a terrible experience this has been.
CV
Cherie V's update06 Dec 2022, 15:30
Reviewer Update
After a 40-minute hold and subsequent discussion with one of your support agents, manager Thembisile Shongwe confirmed we can expect delivery of our parcel today. It is now 15h30pm, with no delivery, and no communication.
Should I open a case of theft against Makro and their courier partner? Should I demand a refund? I will be sure to warn everyone against buying online. The claim that delivery will take place between 2-5 days is incorrect and false. Today is day 7, and tomorrow day 8. What a terrible experience this has been.
Should I open a case of theft against Makro and their courier partner? Should I demand a refund? I will be sure to warn everyone against buying online. The claim that delivery will take place between 2-5 days is incorrect and false. Today is day 7, and tomorrow day 8. What a terrible experience this has been.