Poor delivery service

Makro, the online shopping division is absolutely useless. My order from October is yet to be completed. My order from the beginning of month still no delivery. After mails, then calling in still nothing. The money was already banked by you and yet the answer given telephonically is ...... I must wait. I must wait? Well I suppose that's true but you lost 15 orders. You cannot even deliver and update prior to Black Friday and want us to believe at that stage it will be more efficient? I ordered, paid, received and sms the courier has collected......then nothing. I can understand a day maybe two possibly 3 on delays but weeks? Massmart needs to assess their online process. It's not acceptable. In the time it has taken to actually get some sort of response from Makro I received 13 deliveries from Takelaot and two from Amazon. Maybe the courier has gone via a scenic route or maybe they just testing the products....either way could you perhaps amend the slap gat way you operate the online business and deliver my stuff?