Poor Delivery Service

I made an online purchase through Makro online for three items, the delivery arrived and only two items were delivered, I called Makro's "customer care" line and explained that one of the items had not been delivered and was promised that they would sort it out and revert back to me. Three days later I called the "care line" once again and explained the situation again, the agent promised to escalate the matter and resolve it, yet I received no reply from Makro. I called a third time 2 days later and was promised that the item would be delivered, now I am still waiting for the item to be delivered, it has been 11 days since the item was first meant to be delivered, I still have no item and have not even received a follow up from Makro as to where the item is.

It is pathetic service, I have paid for the item, the delivery fee and now I am sitting around without my purchase and Makro can't be bothered to assist me...

Absolutely pathetic