Poor delivery service

I ordered an item on the 21st of November - specifically to avoid the Black Friday rush and hoping my product would be delivered on time. Phoned on the 27th of November (multiple times) as my order was marked completed - no answer Phoned the 28th of November (multiple times) - still no answer Phoned the 29th of November - FINALLY someone decided to pick up the phone, only to inform me that the package has been given to the courier company on the 23rd of November. So it becomes my problem to now follow up with said courier company (Dawn Wing) I go online and track my parcel, BUT only to discover that my parcel is, well I guess with the CPT depot?! Don't really know where my package is - but tried phoning them, and nobody answers. Tried the customer care number, tried head office and tried the Cape town office... It has now been 9 working days since I ordered and I am still waiting...