Poor customers service ( Makro credit card)

Item: Makro
Rating: 1
Author: Beauty L

I have a credit card with Makro I'm always paying my account but is always going up instead of going down I went to makro to complain They failed to help i tried to call customers service was very bad I have been calling complain, sending Emails but no respond I'm sick and tired of RCS Makro credit card customers service is poor after making payments they added more. Every month they credit some money in my account and deduct it which I do not know about . I am disgusted by this poor service. Can someone help.

Helpful (0)

Replies (1)

Makro's replyOfficial

22 May 2020, 14:32

Good day Beauty,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply22 May 2020, 14:32

Official