Poor Customer Support Experience

I recently made a purchase for a business laptop from Makro, but I mistakenly used my personal profile instead of my company profile. When I reached out to the support team to request an updated invoice reflecting my company’s details, I provided all the necessary information, including the company name, address, VAT number, and my Makro card number.

Despite my clear request and prompt communication, the support team has been unresponsive, and I’ve yet to receive the updated invoice. This is highly disappointing as it has caused unnecessary delays in my company's accounting process.

It's frustrating to deal with a lack of urgency and support for something as simple as issuing a corrected invoice. I expected a much smoother and professional service from a company like Makro, especially for business customers.

I hope this review serves as feedback for improving your customer service moving forward.