Poor customer skills

I purchased a fridge from makro in 2024 a Hisense with a water dispenser and started to realise over the months that it doesn’t deal properly I’ve found myself going away for holidays or weekends and coming back and all my groceries are off and the fridge is filled with water under the vegetable tray . I’ve been contacting makro faithfully for two weeks now , from customer care to repairs department when it gets there’s there’s rude woman who can’t even speak nicely to a customer , when you ask them to repeat themselves they cut the call . There was an Indian guy in repairs department last week Monday who took my details and said Hisense will call me , to date nobody called , hence I’m calling to find out what’s the status of this query . The way your consultants treat us is pure nonsense and disgusting , I have an existing warranty that will fall away .. why can’t I get the help I’m asking for ? Then if I have to leave my busy job to go to your store and cause a scene it will be like I’m a crazy woman . Please assist me