1 reviews | Active since May 2020
Poor customer services experience on Makro online
I placed an order with Makro online on 13 May 2020. On the morning of 14 May, I called their customer services line to cancel the order and to request a refund. Later that afternoon, Makro arrived at my door with the order. I sent it back. I have since called their call centre 6 times to get assistance in cancelling the order, each time being told that they will escalate my request. Each phone call took approximately 20 minutes, you have to hold and hold and hold. Today, Makro was again at my door with the cancelled order which I had to send back. Again I had to sit on the phone for over half an hour to get assistance. Now I am told I have to wait for the courier to return the goods to Makro.So I currently have no cancellation confirmation and certainly no refund! What a poor show. What a horrible, frustrating experience. What a waste of my time. I hope that I will eventually see my refund?!
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
It is 3 days since I posted my comment and 3 days since a team leader (one of many call centre agents I have spoken to on my many many fruitless calls) promised to get back to me with an email or phone call regarding the progress of my cancellation request. My order was cancelled on 14 May 2020. No refund, no communication! You have ****** from me!
It is 3 days since I posted my comment and 3 days since a team leader (one of many call centre agents I have spoken to on my many many fruitless calls) promised to get back to me with an email or phone call regarding the progress of my cancellation request. My order was cancelled on 14 May 2020. No refund, no communication! You have ****** from me!