LW
Letoya W
1 reviews | Active since May 2017
11 Dec 2024, 12:41
Poor Customer Services and delivery timelines
I placed an order on 28th November and I still haven't received it and Makro is not communicating. I have called numerous times and only once got through to someone who could not assist me on the call but said he would escalate the matter. Even after engaging I am still not getting feedback. The order was for groceries which are needed for this month. It can't be that we purchase from Makro and then have to buy additional groceries from another store just to hold us over until our order arrives. On top of that the app was glitching and I have items in my order that I did not put in my cart which means once received I need to log a return and wait even longer to have this order resolved.
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Replies (3)LW
Letoya W's updateReviewer Update
14 Dec 2024, 01:06Makro delivered only part of my order and marked my delivery as complete. No way of getting through to anyone at the moment and the box arrived broken and wrapped I suppose to hold it together until its arrival.
LW
Letoya W's update14 Dec 2024, 01:06
Reviewer Update
Makro delivered only part of my order and marked my delivery as complete. No way of getting through to anyone at the moment and the box arrived broken and wrapped I suppose to hold it together until its arrival.
LW
Letoya W's updateReviewer Update
17 Dec 2024, 08:51The rest of the items have been delivered. Now I cannot log a return for the items that were in my cart but should not have been there. I cannot fathom how the Makro app is still not functioning problem. It just keeps saying an error has occurred.
LW
Letoya W's update17 Dec 2024, 08:51
Reviewer Update
The rest of the items have been delivered. Now I cannot log a return for the items that were in my cart but should not have been there. I cannot fathom how the Makro app is still not functioning problem. It just keeps saying an error has occurred.
LW
Letoya W's updateReviewer Update
10 Jan 2025, 09:33Despite your message this matter still hasn’t been resolved from the end of November 2024. I am frustrated and I have groceries sitting in a box that need to be taken back by Makro. Your app is still not working properly, this is horrific customer service.
LW
Letoya W's update10 Jan 2025, 09:33
Reviewer Update
Despite your message this matter still hasn’t been resolved from the end of November 2024. I am frustrated and I have groceries sitting in a box that need to be taken back by Makro. Your app is still not working properly, this is horrific customer service.