Poor customer serviced from Makro SA

Purchased a Fine Living *** Shelf Organizers (Multicolour, Plastic) for R899-00 Online order #MAK*** 31 January2025. Item was delivered with several pieces short! Phoned Makro Customer service and was told to log a return which I did the the same day which was 6 February 2025. Reference number #***3. To date the item has not been collected even after 3 follow up phone calls. There web site indicates 14 days to return a product which I have adhered to. I was happy to exchange but after such poor service they must just take it and keep it and refund. Ive had time to carefully look at the product and what was delivered does not match the picture displayed and the quality is poor. I will shop elsewhere!