POOR CUSTOMER SERVICE/CARE FOR ONLINE PURCHASES

Item: Makro
Rating: 2
Author: Nthabee N

I am only giving the second star because you delivered during level 4. However, the item was not as per description, I have been trying to get hold of your customer care line, sending emails since the 1 June, calling your care line has proven to just be a waste of airtime because it just hits the pole after me holding for more than 10 minutes! I am still sitting with what was supposed to be an anniversary gift for the 6 June. I just want my money back at this point I don't even want an exchange thanks.

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Replies (1)

Makro's replyOfficial

02 Jul 2020, 12:02

Good day Nthabee,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 12:02

Official